Refund Policy

1. Eligibility for Refund

24-hour refund window: If you are not satisfied with your purchase, you may request a refund within 24 hours of the original payment. Requests submitted after 24 hours may not be eligible for a refund.

2. Eligible Purchases

The following purchases may qualify for a refund if requested within 24 hours:

• Monthly Pro Subscription
• Monthly Advanced Subscription
• Monthly Maximum Subscription
• Other eligible digital products sold through LearnVerse AI

3. Non-Refundable Situations

Refunds may not be granted if:

• More than 24 hours have passed since the purchase.
• The subscription has been extensively used during the refund period.
• The request involves abuse of the refund policy.
• Multiple refund requests have been made for repeated purchases.
• The payment was made fraudulently.
• The account violated our Terms & Conditions.
• The purchase was made through an unauthorized third party.

4. How to Request a Refund

Contact our support team within 24 hours of your purchase and include: full name, registered email, order or payment ID, date of purchase, and reason for the refund.

Support Email: refund@learnverseai.xyz

5. Refund Review Process

After receiving your request, our team will verify your purchase, review your eligibility, and respond within 2–5 business days. Additional information may be requested if necessary.

6. Approved Refunds

If approved, your payment will be refunded to the original payment method. Refunds generally appear within 5–10 business days, though some providers may take longer.

7. Subscription Cancellation

You may cancel your subscription at any time. Cancellation prevents future renewals but does not automatically qualify for a refund unless the request meets the conditions in this policy.

8. Failed or Duplicate Payments

If you experience duplicate charges, failed payments with money deducted, or incorrect billing, contact us immediately. Eligible cases will be investigated and refunded where appropriate.

9. Promotional Purchases

Purchases made using promotional discounts, coupons, or special offers remain subject to this Refund Policy unless otherwise stated during the promotion.

10. Chargebacks

If you initiate a chargeback without first contacting LearnVerse AI, your account may be temporarily suspended while the dispute is investigated. Contact support first so we can resolve the issue quickly.

Pulse Messaging

Pulse messenger (including end-to-end encrypted direct and group chats) is included with all plans, including the free tier. Inability to decrypt historical Pulse messages after clearing browser storage or switching devices is a consequence of end-to-end encryption and is not a valid basis for a refund.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

LearnVerse AI Support
Email: refund@learnverseai.xyz