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Each topic explains what belongs there. Signed-in members can open a tracked ticket in any of them.
Popular help articles
I can't sign in to my account
Reset your password, check your provider and clear stale sessions.
Use “Forgot password” on the sign-in screen to receive a reset link. If you signed up with Google or Apple, use that same button instead of a password. Still stuck? Send an account-access request from this page and we'll verify you safely.
My verification email never arrived
Check spam, allow a few minutes, then request a new link.
Verification mail is sent from our auth sender and can take a couple of minutes. Check spam and promotions, add our domain to your contacts, then request a new link from the sign-in screen.
Setting up and recovering two-factor authentication
Scan the QR code with any authenticator app; keep backup access safe.
Open Control Center → Security to enable 2FA. Scan the QR code with Google Authenticator, Authy or 1Password. If you lose your device, submit an account-access request — we never disable 2FA without verification.
An AI tool returned an error or stopped mid-answer
Retry, shorten the input, then report with the approximate time.
Very long inputs and unstable connections are the most common causes. Retry with a shorter prompt. If it keeps failing, open a ticket with the tool name and approximate time so we can trace the request.
Understanding AI usage limits on your plan
Each plan includes a daily allowance that resets automatically.
Your plan sets how many AI requests you can make each day. Usage resets on a rolling daily window. Upgrade any time from the Vault to raise the limit immediately.
Voice or video call won't connect in Pulse
Grant microphone and camera permission, then retry on a stable network.
Calls need microphone/camera permission and a stable connection. Both people must be accepted friends. If the call still fails, note the approximate time and open a Pulse ticket.
Common questions
Contact us without signing in
These forms exist for situations where signing in isn't possible or appropriate. For anything about your account data, sign in first so we can help securely.
Account access help
Can't sign in, can't verify your email, or lost access to your authentication provider? Tell us what happened — we verify every request before acting.
We never confirm whether an email address belongs to an account, and we never ask for passwords, OTP codes or card details.
Need a tracked support ticket?
Tickets include a full reply history, attachments, status tracking and email updates — they live in your private Support Center.