Account & Sign-in
Support tickets: getting help fast
How to raise a support ticket, what to include, and what response times to expect.
Last updated 2026-06-24
Search this help centre first — account, billing, tool and call problems are covered above and are usually resolved faster than a ticket. If that does not help, raise a ticket from the support page.
What to include
- What you were trying to do, and what happened instead.
- The exact error message, copied rather than paraphrased.
- The page or tool where it happened.
- Your device, browser and whether you have tried another browser.
- For billing issues: the date and amount. Never send card numbers.
What happens next
You will receive a confirmation email with a ticket reference, and replies arrive by email and appear in your ticket list. Keep the conversation on one ticket rather than opening duplicates — duplicates slow the queue down for everyone.
What we will never ask for
Our team will never ask for your password, your two-factor codes or your full card number. Any message that does is not from us — report it.